Terms Of Service
The Company refers to Abstractive Technology Consulting Inc., including its affiliates, subsidiaries, officers, employees, contractors, and agents, as applicable. The Company is the provider of the services, software, and systems outlined in this agreement and is responsible for delivering these in accordance with the terms and conditions set forth herein. Any obligations, representations, or responsibilities attributed to The Company within this agreement apply to all entities and personnel acting on its behalf.
The Client refers to the individual, organization, or entity entering into this agreement with The Company for the use of its services, software, or systems. The Client includes any employees, agents, contractors, or representatives authorized to act on behalf of the individual or entity. The Client is responsible for complying with the terms of this agreement, including ensuring authorized use of the services and safeguarding any access credentials or data related to their account.”
1.0 Data Collection and Privacy
1.1 Privacy
The Company affirms that all data generated, processed, or stored through the Client’s use of the System will be treated with strict confidentiality. Under no circumstances will the Client’s data be used, included, or referenced in any demonstrations, samples, marketing materials, or other external representations without the Client’s explicit, prior written consent. The Company is committed to ensuring that the Client’s data remains secure and is only utilized as necessary to fulfill the services outlined in this agreement.
1.2 Data Ownership
The Client retains full ownership of all data generated through the use of the System. The Company acknowledges and agrees that any data created, processed, or stored within the System as a result of the Client’s use is the sole property of the Client. The Client shall have the right to access, export, and manage such data at their discretion, subject to applicable laws and the terms of this agreement. The Company will not use, disclose, or retain the Client’s data for any purpose other than as required to provide the services under this agreement, except with the Client’s explicit written consent.
1.3 Data Residency
The Company acknowledges the importance of data residency requirements and confirms its compliance with restricting data storage and processing to Canadian data centers. All data generated, stored, or processed within the System will remain exclusively within Canada, ensuring adherence to applicable Canadian privacy laws and regulations, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and other provincial legislation as required. The Company maintains robust data management practices and works with secure, certified Canadian data centers to safeguard the Client’s information.
Abstraction currently hosts all services with Amazon Web Services within the central region.
1.4 Data Extracts
The Company provides Clients with the ability to request data extracts as needed. Upon request, The Company will deliver a complete and secure export of the Client’s data in a standard format, ensuring accessibility and ease of use. This service is designed to support the Client’s operational needs, whether for internal analysis, migration, or compliance purposes. Data extracts will be provided in accordance with the terms of this agreement and applicable data protection standards.
1.5 Backup and Versioning
The Company’s backup policy ensures that both system and data snapshots are retained for a period of 7 days. These snapshots are taken regularly to ensure that, in the event of an unforeseen system failure or data loss, the Company can restore the system to a stable state with minimal disruption to the Client’s operations. The 7-day retention period provides a sufficient buffer to recover from incidents while also minimizing the storage footprint. Backups are stored securely and are subject to the same high standards of encryption and protection as the live data to prevent unauthorized access or tampering.
In addition to system and data snapshots, any documents collected and processed within the system are retained and versioned. This ensures that clients have access to previous versions of documents, maintaining a full audit trail of document changes over time. The retention and versioning of documents are handled in accordance with the Company’s data protection and privacy policies, ensuring that sensitive information remains secure and accessible only by authorized users.
2.0 Subcontractors and Service Providers
2.1 Subcontractors
The Company does not currently engage subcontractors, but reserves the right to engage subcontractors to perform certain obligations under this agreement. The Company ensures that any subcontractors engaged are bound by terms and obligations that mirror those of The Company under this agreement, including but not limited to confidentiality, data protection, and compliance with applicable laws and regulations. The Company remains fully responsible for the actions, performance, and compliance of its subcontractors as if performed directly by The Company, ensuring the Client’s interests are upheld at all times.
2.2 Service Providers
The Company utilizes Amazon Web Services (AWS) as its cloud service provider for hosting, storage, and processing of data. AWS is a globally recognized platform that adheres to industry-leading security and compliance standards, ensuring the highest levels of reliability and data protection. The use of AWS allows The Company to deliver scalable, secure, and efficient services while maintaining compliance with applicable laws and regulations, including data residency requirements when specified. Further details on AWS security and compliance measures can be provided upon request.
https://aws.amazon.com/service-terms
3.0 Security
3.1 Security Incidents and Breaches
The Company is committed to maintaining the highest standards of security and has implemented robust policies and procedures in line with SOC 2 requirements to address and manage security incidents. In the event of a security incident, The Company will follow its established incident response protocols to assess, contain, and remediate the issue while minimizing impact. For further details on how security incidents are handled, including notification and reporting procedures, clients are encouraged to review our SOC 2 policies, which are available upon request.
3.2 Data in Transit
The Company ensures that all data in transit will be securely transferred using industry-standard encryption protocols, such as TLS (Transport Layer Security) and HTTPS (Hypertext Transfer Protocol Secure), to protect the confidentiality and integrity of the data. This guarantees that any information exchanged between the Client and the Company’s systems remains secure from unauthorized access or tampering during transmission. The Company is committed to maintaining robust security measures to safeguard data throughout its journey, ensuring compliance with relevant privacy and data protection standards.
3.3 Data at Rest
The Company has implemented Amazon Web Services (AWS) provides robust encryption mechanisms to protect data at rest. AWS uses a combination of server-side encryption (SSE) options to ensure data is encrypted when stored in its services. These methods ensure that all data stored in AWS is encrypted by default.
4.0 Service Level Agreements (SLA)
4.1 Support Hours
Our support team’s business hours are Monday to Friday, from 7:00 AM to 6:00 PM Mountain Standard time.
4.2 Response Time
- We will respond to your high-priority support request within 4 business hours.
- We will respond to lower-priority support requests within one business day.
4.3 How to Request Support
Email: help@abstractive.ca
5.0 Other Terms
5.1 Cessation of Operations
In the event of a cessation of operations by The Company, the source code repository (GitHub) related to the services provided can be made available to the Client. If the Client wishes to facilitate the holding of the source code in escrow, The Company agrees to cooperate and work with a reputable escrow agent to ensure that the code is securely stored and accessible under the terms outlined in the escrow agreement. This arrangement will be designed to protect the Client’s continued use of the services in the event of unforeseen circumstances affecting The Company’s operations.
Last Updated: August 5, 2026